Hi'

I am having an issue here, where i updated the telephoneNumber attribute i active directory. The change was then synchronized to GAL and from there to the "work" telephone attribute on all of my Outlook 2010 users company linked local Contacts.

The info i put in the telephoneNumber AD attribute, was the users Telephone number.

The info my users had in the ""work" attribute, was the last 4 digits of their Telephone number.

So now i have changed the telephoneNumber in AD to the last 4 digits of the users Telephone number. This changes is the synchronized to GAL, but it never updates in the users local contacts... why?

I did some testing, and i seems like, if i change the AD attribute TelephoneNumber from: 12345678 to 123456789 the change is sync'ed to outlook, but if i change the attribute to 1234567 the change is not sync'ed. As if the new value needs to be longer (not higher digit, telephoneNumber is string)

How do i force the Contact attribute Work to be the same as telephoneNumber??

Hi,

Could you tell me the version of Exchange and Outlook?
Could you detail the mean of local contact? Suggest contracts?

This might be an Offline Address book (OAB) issue. Please perform the following steps:

1. Send/receive > download address books > Full details.
2. Switch your account mode from Cache mode to online mode.

Let me know the result when completed step One or step Two. Feel free to post back.

Tony Chen

TechNet Community Support

Exchange version 2010 SP2

Outlook version 2010

Not trouble donwloading OAB

Online mode = same issue

What happened....

Example:

Before change:
AD user1
telephoneNumber: 

Outlook contact1
Work: 5678

After change1:
AD user1
telephoneNumber: +0012345678

Outlook contact:
Work: +0012345678

After change2:
AD user1
telephoneNumber: 5678

Outlook contact:
Work: +0012345678
Strange?

After change3:
AD user1
telephoneNumber: +00123456789

Outlook contact:
Work: +00123456789
More strange?

After change4:
AD user1
telephoneNumber: +001234567

Outlook contact:
Work: +00123456789
Stranger?


After change5:
AD user1
telephoneNumber: +0012345679999

Outlook contact:
Work: +001234567899999
b0rked?

After change6:
AD user1
telephoneNumber: +1012345679999

Outlook contact:
Work: +101234567899999
Buggy?

It's really strange, seem outlook contact only update increase not decrease.

How about exchange recipients' mailbox properties sync? Correct or not?

If there is something wrong with Exchange, you should post your issue in http://social.technet.microsoft.com/forums/en-US/category/exchangeserver/

Issue has been confirmed as a bug from Microsoft. Bug will not be fixed :/

Hi,

We have issue in updating Work attribute.Some times it shows email address and gets changed to to desk phone automatically.

Could you please let me know what is the attribute in AD is updating the WORK attribute in outlook. Screen shot below for reference